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Hi Member.

to better assist you we will ask you to speak clearly in detail how your issue showed up.
Use this template so we can handle your request:


Quote:your vps name?:
which node are you?:
whats your issue?:

Remember do not post your password in the topic!
An admin and the provider can in most cases login through root acces.

please check this thread as it can changed at anytime.

A few rules when posting a support topic:
  • Do not hijack other user's support topics. Even if you have the same issue it won't help. Your own topic helps us deliver support catered to your account.
  • Make sure your name servers are set correctly and your blog or site is setup correctly.
  • Don't post multiple topics, if you posted a topic about a different issue with your account, please stick to one topic.
  • Try to be precise as possible. Ambiguously describing something makes it harder for us to help
  • If you can post a screen dump of what you see, please post that too. Every detail matters.
Update #1 -
Added:

An admin and the provider can in most cases login through root acces