[Pacific Spirit]

It's your website and you're entitled to do whatever you like with it... just don't lose sight of your user-base input. 30% sounds like a lot, but where are the rest (ie, the majority) ?... And that's NOT even the issue, I was hinting at in my previous post!

Two-factor authentication is cumbersome both for the users and for the Website admins and introducing it WITHOUT PRIOR NOTICE is -and I'm sorry to say- bad planning and the beginning of a lot of hassle on both sides of the equation.

Just to mention my side of the story (may be it will be of benefit to you as a feedback) and why I did log out right away when I was compelled to do the verification, is that the way you implemented it doesn't work for me (and may be others, who knows?!..)

Never target a specific audience and assume that everybody else will follow suite, we're far too diverse and with too many biases.

The way I would have implemented it is either make it optional with an opt-in check box for those seeking it (those 30%) OR make it a requirement (as you did) BUT versatile; meaning providing at least 2 verification methods to get everybody on board... Among them (hopefully), a second (verification) e-mail address, this one should especially work with the old-timers like us :-)

Anyway, those are just my inputs to you @Pacific Spirit, may be they will help you rethink that process. For me, for as long as there is no other way to get in that client area, your VPSes are unfortunately off-the-table.

Well Yes if you count 30% on the based 13,000+ customers, that is indeed a lot. Customers can send us a feedback with a suggestion that we then take with us, when we send the same request, we add it up. And research has shown that 98% of our customers thought this was a good idea. Secondly, this is announced in our Announcement Center. The only one you are currently referring to is a free VPS. But because we have problems with the Virtualizor we cannot offer VPS at the moment, at most we can create accounts for our customers but the VPS is just not available at the moment, I hope that virtualizor makes a little speed in the hope that I will end this week this can offer to the customers. We don't just add everything because we want to. We had problems for a while with someone who tried to steal the customer's data, luckily we did not succeed and also purely to guarantee the safety of our customers, we took concrete steps with great thanks to our customers who came up with this idea . I hope you realize that the internet becomes more dangerous with an hour. Our priority is safety.

- To refresh your knowledge of safety -
1- If someone has access to your account, he / she can in principle do anything with your account that is contrary to our rules and change everything, so then you have lost everything yourself!
2- With a Two-Factor the person must have a code that you are the only one with, and if he / she does not have that code, he cannot log in with your data, he may have it but your account is still 100% secure.

I hope you realize that! Others will certainly agree with me in this answer. Switch it on and view the newsreader in our customer panel. Because what would you still like to do if your account were hacked? We can no longer restore it and you have lost your services and I assume you do not want that.

There is also a tutorial and they lead you in this. So it shows clearly how to use.