[LightDestory]

Did you read the morning news? No?
Don't worry... I am here! (IF you watched Boku no Hero Academia you must know who I am imiting)

So today a fire broke into Strasburg datacenter and burned one of the 3 building. OVH announced that 4 of their nodes has been taken down: SBG 1,2,3,4:

• SBG 2 is totally gone, all clients lost their data and probably their dedicated servers;
  
• SBG 1 lost 4 out of their 12 rooms
  
• SBG 3 & 4 are safe
  

A lot of people are complaining to OVH for this issue but... OVH doesn't have any responsability!

Making a back-up of the data is a responsability of the data's owner not of the data's hoster


Let's hope that there wasn't any important data for you on these servers... it doesn't matter who owned the server but the data inside could be related to you: videogames, public service who knows what there was inside.

If I log into my X game and find out that my character is gone because it was located on SBG 2... I would be sad Q_Q

[perry]

"A lot of people are complaining to OVH for this issue but... OVH doesn't have any responsability!"

correct, 1 cloud isn't cloud. alot of people need to learn that you need more than 1 backup to take care of issues like this. but some need to learn that the hard way.

"If I log into my X game and find out that my character is gone because it was located on SBG 2... I would be sad Q_Q"

sad to hear my friend.

hopefully ovh learned from this and improve quality...

[Mashiro]

We probably all know what we all do when we see the ToS / contract terms section, right? No one really reads anything. We always click on agree and continue on...

In this case OVH has declared fire as "force majeure" in their ToS / contract of terms. Therefore OVH is not responsible and has no obligation towards their customers (backups, recovery and such things).

See: https://storage.gra.cloud.ovh.net/v1/AUT...WE-5.0.pdf (Section 3).

Backups are the most import thing and even more so nowadays with all the ransomware viruses and massive security holes in software AND hardware. You better have a backup onsite, offsite and have backups of that backups in various different locations to be sure.


And in this discussion drop the word cloud. The actual cloud services that were really cloud services have not been affected. The servers that burned down were mostly dedicated servers or other server types like hypervisors for VPSs. Hence why again people without backups are in a very bad situations as their services simply never have been cloud services that were really redundant and had failover.


Small video of how the place looks after the fire: https://www.youtube.com/watch?v=mIrdC5pEk1s

A message from the OVH founder / CEO: https://www.youtube.com/watch?v=YGhkM_-e9sY

Some photos and more info: https://linustechtips.com/topic/1313943-...atacenter/


Looks like the reason for the fire has been identified. It seems that a UPS or several UPS have caused the fire blaze.

-> https://www.bleepingcomputer.com/news/se...er-supply/

[tryp4vps]

Since it was just a fire accident, it should not be the responsibility of OVH.

But still, many customers would complain about it. I think it is quite a normal human reaction and is understandable. I mean even though they know that nothing OVH can do, they would still make complaints first.