[deanhills]

@KGIII  I was an administrator of a VPS host who used Virtualizor panel for a few years.  Through that experience I learned the hard way that although the Virtualizor panel may look as though it can do lots of things, it can only do that which it has been set up and configured by the host to do.  The panel can only load OSs that it has been configured by the host to load. The very confusing part of Virtualizor is that it may look as though the OS is available, and even feel as though it is linked to the OS, but it hasn't been set up to load the OS. Ditto any of the other tools one sees in the panel - like one thinks one can load cPanel or any of the other panels, but they can only really be loaded if they have been configured by the host to load.  

So you've done the absolute right thing to report it here.  Rule is usually that post4vps has to ask the sponsor, but maybe @Manal will pick up on it directly.