[Honey]

Honestly hosts using discord for reselling is alright in my opinion, It allows community to talk to each other, solve stuff, and easily create tickets if need be, some users might suggest that it shows that the company is not trusted, imo thats not the case as I've seen several large hosts using discord as their main form of contact alongside a website. Buying software such as WHMCS is actually quite heavy, and though it might show the host is low on budget, that's usually not the case. When using WHMCS, you also need to train the staff how to make full use of it, maentenance it regularly install updates etc, all this is reduced by making it discord - only.