03-03-2019, 11:15 AM
for this time most people that have a lot of client have use some kind of auto responder to solve basic problem and navigate to the right customer service . ai chat is a great idea but the problem is that ai need to be filtered to make sure not spitting out negative word that can affect company rating . but when the technology available ai chat will be used and it probably and mostly will be better than auto responder bots
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