[Sn1F3rt]

Totally agree, The quality of Hardware is seriously unmatched. Honeslty, The support was really good but at times like 2017-2018, I had a Europe VPS and the support ticket response time was like 1-2 hours for me back then. I had many issues back then with the VPS i dont know why.
They have made this support levels which i really hate it now because like Tier 1 Support customers does not even get a reply at all?
I remember i had an issue with a invoice link which was not opening and i needed to pay urgently, So i contacted on phone they didn't pickup i contacted them on ticket they literally did not respond at all for like 7 months, After 7 months i received a email, I hope the issue is resolved for you and my ticket was closed i was like what even is that support man.

Indeed the only part which is annoying about the service is their support. I've not been a customer since as long as you, but yes the situation I described earlier was in mid last year. Their support is pathetic. I'm sure they are aware of this too, but they do not really seem to bother. Other companies with as many clients as their take customer service quite seriously. I honestly do not understand their business strategies.