02-28-2021, 08:10 PM
(02-28-2021, 09:59 AM)sohamb03 Wrote: Indeed the only part which is annoying about the service is their support. I've not been a customer since as long as you, but yes the situation I described earlier was in mid last year. Their support is pathetic. I'm sure they are aware of this too, but they do not really seem to bother. Other companies with as many clients as their take customer service quite seriously. I honestly do not understand their business strategies.
I'm sure you're right about them not really caring that their support is iffy. Gigarocket moved away from them in 2018 because of really bad support. And that was for the Europe region. Like a simple issue just to get more IPs. There was ZERO response, not even a confirmation of receipt of request. Additional IPs were part of the contract we had with OVH. Looks like lack of support is just collateral damage for them. Which to me is a bit arrogant. So as a matter of principle I won't look at any OVH offerings. Interesting to see the lack of support goes for OVH Asia as well.