[Conan]

Of course that's a must. There should be more than one person who has access to reseller panel. This is one problem we had at freedomain.club. Always had to wait to Corey if something goes wrong no matter how urgent the situation. Often I had seen moderators become helpless when desperate members keep asking them for help. I hope he has done something about it this time. 

I do know this issue. I myself has been affected by this.
I think corey is still finding a solution to this. (AFAIK he isn't using a reseller account for deplying the VPSs)

Also the IP Issue can only be fixed on the host node AFAIK.

so there are a lot of problems.