10-15-2019, 07:18 PM
I know I do not provide support, but maybe if you introduce a template that users can follow it might be able to get more information about the situation before the case is started. I didn't really know how to explain my situation well, nor did I know that I kind of needed to tell previous things that have happened on my VPS that lead up to that problem, but if there were a template with questions such as:
"What are you currently experiencing?"
"What errors do you receive, if any?"
"What have you tried to resolve the problem, if you can?"
"What were you doing before this happened?"
These might help...but then again, I missed the stickied Support Format topic that was in the VPS Support, so perhaps make that a requirement for all threads.
"What are you currently experiencing?"
"What errors do you receive, if any?"
"What have you tried to resolve the problem, if you can?"
"What were you doing before this happened?"
These might help...but then again, I missed the stickied Support Format topic that was in the VPS Support, so perhaps make that a requirement for all threads.
Thank you Post4VPS and BladeNode for VPS 6