[xdude]

Not all paid hosting providers offer 24 hour support. You don't get that from budget hosting. Only those high-end hosting providers off that kind of service and for that you need to pay premium. Usually you get faster support in hosting provider forums but there are some issues only administrators can take care of. For example if you decide to go for a vps with doesn't come with a control panel then you have to wait for staff members to take care of things like OS installations. It can take as long as it take depending on how busy those staff members are. This is why personally I don't go for servers without a control panel. No matter how big the server is I have no use for it if I have to relay on others to get things done.

24 hours can be little to much if there are several staff members out there but we have to remember they do work for free in their free time. We don't pay for the service either. It's the sad truth and we should think about it before taking vps like that.