11-02-2019, 10:20 AM
This announcement doesn't apply to those VPS Holders who are following the post4vps rule of NOT contacting the sponsors of the VPSs direct. Please note that VPS Holders who contact the sponsor of their VPS directly for support are in breach of post4vps VPS holder rules. For any VPS Holder to contact the sponsor by PM, WhatsApp, Discord or the sponsor's ticket system, please note this is totally against the rules and will earn the VPS Holder a warning and suspension of his/her VPS. Hopefully sponsors who are contacted in this way will let the staff of post4vps know about this so we can deal with the offenders.
If you have a problem with your VPS, and you need support, please create a thread in the VPS discussion forum - preferably in the private VPS support forum, so that you can give full and complete information of the VPS, IP number, details of the problem and print screens if those are available. Sponsors may respond to support requests in the support section of our Forum, if they are available and want to assist - but only as a favour. If sponsor's input is needed this is for the staff to request directly from the sponsor.
DO NOT PM the staff, and do not ask for support in the Shout Box. Also be considerate. Don't install iffy games servers that you know will be easily blocked necessitating a regular reinstall of the OS - use your VPS responsibly so there won't be a need for asking support multiple times over the span of a week.
Also note that the staff here are serving in a voluntary capacity, which is the reason you're getting your VPS for free. You need to give at least 24 hours before you think you're not adequately served by the staff. Otherwise if you want more regular assistance, suggest you purchase a VPS instead when you will then have the right to put in a ticket with the sponsor and expect more speedy service.
If you have a problem with your VPS, and you need support, please create a thread in the VPS discussion forum - preferably in the private VPS support forum, so that you can give full and complete information of the VPS, IP number, details of the problem and print screens if those are available. Sponsors may respond to support requests in the support section of our Forum, if they are available and want to assist - but only as a favour. If sponsor's input is needed this is for the staff to request directly from the sponsor.
DO NOT PM the staff, and do not ask for support in the Shout Box. Also be considerate. Don't install iffy games servers that you know will be easily blocked necessitating a regular reinstall of the OS - use your VPS responsibly so there won't be a need for asking support multiple times over the span of a week.
Also note that the staff here are serving in a voluntary capacity, which is the reason you're getting your VPS for free. You need to give at least 24 hours before you think you're not adequately served by the staff. Otherwise if you want more regular assistance, suggest you purchase a VPS instead when you will then have the right to put in a ticket with the sponsor and expect more speedy service.