[tiwil]

true, but the reason the VPS is down is because by default your VPS has "sleep" mode, i suggest you disable it ASAP to prevent it becoming "down".

Actually we never know it will be down. You should alert your user after you give the VPS.
Then until now, I'm on and off on Discord, so I don't know when @FloatVPS will turn my VPS on, if I late, it will become offline over and over again. Too bad tho.

Or, if you don't want your users to come over and over again and protest their VPS slept, you can just help us to setup it so it's not being at sleep mode forever. That's more easy way to do instead of doing reboot to wake up their VPS.