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Please help solve this rtx 2060 problem
#6
(11-29-2019, 10:50 AM)rudra Wrote: I have a friend I am trying to help solve a PC hardware problem for, but it has proven to be somewhat beyond my common sense and knowledge at this point. please help with your valuable suggestions and insights to help us on this. Thanks in advance.

The problem --

No display on monitor. We try multiple monitors each time. Acer, lg and asus 22 inch full hd ips models. 3 in total and they are working fine on another intel 8100 system we have.

Hardware

Gigabyte B360M gaming HD motherboard
corsair vengeance lpx black 2400MHz c16 8gb ram
intel 9400f i5 processor
graphics card rtx 2060 6gb AMP edition from Zotac
SMPS VS650 corsair 

All the parts are individually tested each time we bring a replacement zotac card. Yes. So we know that ram , motherboard, processor, smps, monitor and cables are in working order. we also have an rx470 to test on the 9400f system.

We have replaced the rtx gpu 3 times from zotac service center so far. everytime we bring it and check on the 8100 system and it is working. next we plug it in the above mentioned system and the monitor says no display input signal and thats that. we dont even get to see the booting screens.

next we plug it back on the 8100 system and nothing. something has gone wrong with the card.

then we proceed to check the other parts and they are as good as ever.

even the service center people dont know any better and they keep replacing without complain..

i mean seriously now !!  is this that rare case of continued same side up results in coin toss experiments we are witnessing or does this have any other explanation ?

thanks.

re.. please refrain from answering if you have nothing to say from personal experience. Google is my friend too, you know.

Judging by the fact that the same system keeps killing a card that used to work before on another system only screams one thing:

The system that’s killing it seems to have some sort of hardware problem. Could be a short on the motherboard, or something of that sort. It could also be less serious: maybe the port on the motherboard is messing up the connector on the GPU card. Inspect both and see if there’s any obvious signs of damage.

Try replacing the motherboard but keeping the rest of the components the same, and see if that also kills the gpu.

Also, try putting in a different kind of gpu and see if the same happens to it.
Thank you Post4VPS and VirMach for providing me with VPS9! But now it’s time to say farewell due to my studies.


Messages In This Thread
RE: Please help solve this rtx 2060 problem - by ikk157 - 12-04-2019, 12:03 PM

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