[Manal]

Dear VPS-5 users,

We have detected a critical issue in our system and that may result in several restarts. We're sorry for the inconvenience that happened. Updates would be informed when done.

Thank you,
Shadow Hosting International

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EDIT :- The VPS-5 network has been restored back to normal. The VPS(s) are back online. However, the issue hasn't be resolved yet. Would be updated if there is any other restart or the network.
Once again, sorry for the inconvenience caused.

Thank you,
Shadow Hosting

[perry]

well, that is done quickly.
well done @Manal!.

good to see you were fast on the issue.

user that have vps 5 must be proud !

[Kururin]

Yup, its good to see involvement from the providers which are never the case I see here mostly Hope the problem gets fixed soon

[tiwil]

That's nice.
Thanks for the information, hope issue can be resolved as soon as possible.

Will take care my VPS tho, so I will not have any data loss.

Once again, thank you!

[deanhills]

Thanks @Manal. Makes our lives here much easier as well. Thanks again. Am curious. Was this issue from Hetzner or local to your own network?

[Manal]

Thanks @Manal. Makes our lives here much easier as well. Thanks again. Am curious. Was this issue from Hetzner or local to your own network?

To clear all the doubts out here, let me explain.
We ordered an IP subnet as we ran out of IPv4 so we were adding it to our system. However, due to some issues, the block made conflict with the main server, making all VPS hosted on it go down. The server was up, but the network went down as it made a conflict with our current server's Ethernet adapter. We have fixed it but we're still investigating if there would be any similar issues in the future.

Thank you,
Manal Shaikh

[deanhills]

Thanks for explaining @Manal. I guess all these things just make your learning grow very fast. Thanks for providing all of the details to us.

[Manal]

No issues have been detected so far and new subnet is online. Administrators can now close this thread and put this incident as resolved.

Thank you.