[deanhills]

any other solution ? nonne solved my issue as i said i installed the web panel on a web hosting and agent on my vps the issue that i face is The Agent that is controlling this server is offline IP

Have you followed the solution of @"Hidden Refuge" below?  Working through your VNC?

@Rehan.  Did you follow @"Hidden Refuge"'s solution?
https://post4vps.com/Thread-My-VPS-1-Fir...6#pid28316

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What I'm prepared to do by way of positive action is the following:

1. I'll delete both of your VPSs as well as user accounts, and start a VPS 1 from scratch for each of you.

2. BUT can you please first open a private inquiry request separately and ask for a newly formatted VPS first. And provide me with an alternative e-mail address, as we will need a unique e-mail address to set up a new panel account for you. Also let me know what OS you want me to load for the VPS.

3. I then expect you to follow the exact guidance of HR above. I.e. work through the VNC and not SSH.

If there is still a problem after that, we then go to the sponsor and provide him with the proof.