01-31-2019, 07:24 AM
We thank those forum members of post4vps who are always considerate with their use of support requests and who have been helping fellow post4vps members with their VPS support requests. This is always much appreciated.
Following a remark that was made in the Shoutbox a couple of days ago I inquired with @Dynamo regarding the 24-hour turnaround that one of the members expected.
According to @Dynamo there is no such rule at post4vps. The staff will try their best to help within the time we are online. Sometimes it will be within minutes, hours or more than a day. It depends on when we're online at post4vps.
If you absolutely expect a 24 hours time frame for your VPS support requests, then possibly a paid VPS with such support availability would be a better bet for you.
Also consider that the staff and members who are helping with the support requests are all doing it as a voluntary effort, and to use the support requests sparingly. To consider their time, please be clear what you want. Describe the OS you're using, the outcome of what you want, and the result you are getting. If the result came up with an error message, please show a print screen of the error message. Also try and check error logs before you submit the support request and if they are meaningful, add the error log to the support request.
Most important. Please don't PM the staff and please don't use the Shoutbox. Use the Support Forums instead:
Private VPS Support Forum
Public VPS Support Forum
If there is confidential information in your VPS support request like IP etc, then the Private VPS Support Forum is always better. However if you want a wider scope of responses to your support request where other members could also help you, the Public VPS Support Forum will be good for you.
Please also check the Guide Lines and Rules in the Admin Sticky Thread of the VPS Support Forum:
Source: https://post4vps.com/thread-21.html
Following a remark that was made in the Shoutbox a couple of days ago I inquired with @Dynamo regarding the 24-hour turnaround that one of the members expected.
According to @Dynamo there is no such rule at post4vps. The staff will try their best to help within the time we are online. Sometimes it will be within minutes, hours or more than a day. It depends on when we're online at post4vps.
If you absolutely expect a 24 hours time frame for your VPS support requests, then possibly a paid VPS with such support availability would be a better bet for you.
Also consider that the staff and members who are helping with the support requests are all doing it as a voluntary effort, and to use the support requests sparingly. To consider their time, please be clear what you want. Describe the OS you're using, the outcome of what you want, and the result you are getting. If the result came up with an error message, please show a print screen of the error message. Also try and check error logs before you submit the support request and if they are meaningful, add the error log to the support request.
Most important. Please don't PM the staff and please don't use the Shoutbox. Use the Support Forums instead:
Private VPS Support Forum
Public VPS Support Forum
If there is confidential information in your VPS support request like IP etc, then the Private VPS Support Forum is always better. However if you want a wider scope of responses to your support request where other members could also help you, the Public VPS Support Forum will be good for you.
Please also check the Guide Lines and Rules in the Admin Sticky Thread of the VPS Support Forum:
Source: https://post4vps.com/thread-21.html
perryoo11 Wrote:Hi Member.
to better assist you we will ask you to speak clearly in detail how your issue showed up.
Use this template so we can handle your request:
Quote:your vps name?:
which node are you?:
whats your issue?:
Remember do not post your password in the topic!
An admin and the provider can in most cases login through root acces.
please check this thread as it can changed at anytime.
A few rules when posting a support topic:
- Do not hijack other user's support topics. Even if you have the same issue it won't help. Your own topic helps us deliver support catered to your account.
- Make sure your name servers are set correctly and your blog or site is setup correctly.
- Don't post multiple topics, if you posted a topic about a different issue with your account, please stick to one topic.
- Try to be precise as possible. Ambiguously describing something makes it harder for us to help
- If you can post a screen dump of what you see, please post that too. Every detail matters.
